December 29, 2024

Resident Experience Manager

Auben Realty

LINK: https://aubenrealty.com/job/resident-experience-manager/

Position Overview:
The Resident Experience Manager’s mission is to deliver a singular and unique resident experience. To focus on proactive improvements in processes, procedures, and policies that drive positive results for leasing and resident retention for Auben Realty.

Work Experience Preferred: 2+ years in property management, account management and/or customer service roles in real estate industry.

Overview of Job Responsibilities:
Oversee and manage prospect applications for available properties.
Oversee and manage the new resident move-in experience:

  • Paperwork and deposits
  • Lease signing
  • Scheduling move-in inspections
  • Follow-up communications

Provide guidance and support to residents’ requests, questions and concerns.
Oversee and manage the resident renewal process (including Section 8):

  • Analyze renewal reports.
  • Create and generate resident renewal offer letters.
  • Manage corresponding negotiations and additional paperwork.

Oversee and manage resident move-outs:

  • Review Move-Out Instructions with residents who have turned in his/her Notice to Vacate.
  • Schedule Move-Out Inspections
  • Assess damages and assign appropriate fees, and other charges.
  • Coordinate deposit refunds with accounting.

Oversee and manage delinquent or past due accounts:

  • Assess late fees and charge appropriately.
  • Generate late notices.
  • Contact residents in regards to delinquent payments.
  • Manage and fill out appropriate eviction paperwork and attend court hearings when necessary.

Applicants should express willingness to work in a team setting. To be successful, REMs must work alongside members in other company departments to include: maintenance and accounting. They should possess strong communication skills, as well as the ability to problem-solve using individual knowledge, and the initiative to seek assistance from team members.

Job Type: Full-time
Pay: $40,000.00 – $45,000.00 per year